Shipping Policy

At ARTISVYN, each piece may follow a different journey before it reaches you.

Some works are already completed and ready to ship, while others are handmade or produced only after an order is placed. Please review the individual product page for the most accurate processing and shipping information before purchasing.

Ready to Ship

Items marked “Ready to Ship” are already completed and are normally dispatched from the applicable studio or fulfillment location within 1–3 business days after your order has been confirmed.

Dispatch times may occasionally vary during holidays, periods of unusually high order volume, or circumstances outside our reasonable control.

Made to Order

Some ARTISVYN pieces are created only after an order is placed.

The estimated production or processing time for a made-to-order item will be stated on the relevant product page before purchase.

Typical production times may range from approximately 7–15 business days, depending on factors such as:

• The artist or maker

• Production technique

• Kiln and firing schedules

• Materials

• Finishing processes

• Studio workload

The production time is the period required to create and prepare the item before dispatch. It does not include shipping or transit time.

If a product page provides a different production estimate, the estimate stated on that product page applies to that item.

Shipping and Delivery Time

Shipping time begins once your item has been completed, packaged, and handed to the shipping carrier.

Estimated transit times vary depending on:

• Destination

• Shipping method

• Shipping origin

• Carrier

• Customs processing

• Local delivery conditions

Where available, an estimated delivery timeframe will be displayed on the product page, during checkout, or in your shipping confirmation.

Delivery dates are estimates unless expressly stated otherwise and are not guaranteed where delays are caused by carriers, customs authorities, weather, or other circumstances outside our reasonable control.

International Orders

ARTISVYN works with independent makers, artists, studios, and fulfillment partners in different locations.

As a result, some orders may be shipped internationally directly from the maker, studio, or fulfillment location, and the shipping origin may be different from ARTISVYN INC's mailing address in Wyoming.

International shipments may be subject to customs processing, import duties, taxes, brokerage charges, or other destination-country fees.

Where applicable, information about duties, taxes, or other import charges will be provided at checkout, on the product page, or as otherwise required by applicable law.

If such charges are not collected by ARTISVYN at checkout, they may be payable by the recipient upon import or delivery, depending on the destination and applicable law.

Customs processing may also affect delivery time.

Tracking

Where tracking is available, we will provide tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after you receive the shipping confirmation.

If your tracking information does not update for an extended period, or if your package appears to be significantly delayed, please contact us at info@artisvyn.com.

Production or Shipping Delays

Because some ARTISVYN products are handmade or made to order, production may occasionally be affected by circumstances such as kiln schedules, material availability, studio workload, or unexpected production issues.

International transportation may also be affected by customs processing, weather, public holidays, carrier disruptions, or other circumstances outside our reasonable control.

If we become aware that we will be unable to dispatch your order within the timeframe originally communicated to you, we will contact you as soon as reasonably possible.

Where required by applicable law, we will provide an updated estimated shipping date and the option to:

• Agree to the revised timeframe; or

• Cancel the affected order and receive an applicable refund.

Nothing in this policy limits any shipping, cancellation, refund, or other consumer rights available to you under applicable law.

Multiple Items and Separate Shipments

If your order contains products from different artists, makers, studios, or fulfillment locations, the items may be shipped separately.

This means that you may:

• Receive more than one package.

• Receive separate tracking numbers.

• Receive different items on different dates.

A partial delivery does not necessarily mean that the remaining items in your order are missing.

Where available, tracking information will be provided separately for each shipment.

Shipping Address

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at info@artisvyn.com.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered production, fulfillment, or has been handed to the carrier.

Lost or Missing Packages

If your shipment appears to be lost, is substantially delayed, or is marked as delivered but cannot be located, please contact us at info@artisvyn.com.

We may ask you to confirm your shipping address and provide other reasonable information so that we can investigate the shipment with the carrier.

We will work with you toward an appropriate resolution in accordance with applicable law and our store policies.

Questions

If you have questions about the expected production time, shipping origin, or estimated delivery time of a specific piece, please contact us before placing your order:

Email: info@artisvyn.com