退款政策

Returns  &  Refunds

We want you to feel confident when purchasing from Artisvyn. Because many of the works we offer are handmade, produced in small quantities, or created only after an order is placed, return and cancellation conditions may vary depending on the type of item.

Ready-to-Ship Items

For eligible ready-to-ship items, you may contact us within 14 days of delivery to request a return.

Returned items must be unused, unworn, undamaged, and returned in their original condition and packaging.

Unless the item arrived damaged, defective, or incorrect, return shipping costs are generally the responsibility of the customer.

Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.

Made-to-Order Items

Made-to-order pieces are created specifically after an order is placed.

Orders may be cancelled for a full refund before production begins. Once production has started, made-to-order items are generally not eligible for cancellation or change-of-mind returns, except where required by applicable law.

If a maker is unable to complete the piece within the expected timeframe, we will contact you with an updated estimate and the options available to you.

Personalized or Custom Work

Items created with personalized names, designs, measurements, photographs, or other customer-specific details are generally not eligible for return or cancellation once production has begun, unless the item arrives damaged, defective, or materially different from what was agreed.

Handmade Variation

Small differences in color, glaze, brushwork, texture, form, dimensions, stitching, surface markings, or other handmade details are natural characteristics of handcrafted objects.

These variations are not considered defects when they are consistent with the nature of the material and making process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may ask you to provide photographs of the item, packaging, and shipping label so that we can review the issue with the maker and carrier.

Depending on the circumstances, we may offer a replacement, repair, partial refund, or full refund.

One-of-One and Limited Works

Some works may exist as a single piece and cannot be replaced with an identical item.

If a one-of-one work arrives damaged or cannot be replaced, we will work with you to determine the most appropriate solution.

Refunds

Once an approved return has been received and inspected, any applicable refund will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is the result of an error, damage, defect, or other issue for which Artisvyn is responsible.

Before Returning an Item

Please contact us first with your order number and the reason for your request.

We will provide return instructions when the return has been approved.

Your Legal Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection law.